Under the Australian Consumer Law, you have guaranteed legal rights for goods and services you purchase. These are called consumer guarantees.

All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

There are nine consumer guarantees that apply to goods you purchase:

1. Acceptable quality.
2. Fit for a particular purpose
3. Match description
4. Match the sample or demonstration model
5. Express warranties will be honoured
6. Spare parts and repair facilities will be available for a reasonable time after purchase
7. Title to the goods
8. Undisturbed possession of the goods
9. No undisclosed securities on the goods

Consumer guarantees cannot be excluded and are in addition to any extended warranty you purchase or any voluntary warranty (warranty against defects) you are given. There may be circumstances where you are not entitled to a remedy. For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au. For further information about refunds and returns, please see Refund, Return and Repair Policy.

CUSTOMER SATISFACTION GUARANTEE 

14 Day – money back guarantee

Should consumer not be satisfied with purchase of product the product can be returned with delivery / receipt, workorder and to be refunded within 14 days of purchase. Goods returned must be within the original packaging and same condition as was purchased.

• The date of delivery or receipt is the date upon which the goods are signed for via courier or collected via Courier / Order collection.
• Refunds are valid for the product pricing only and exclude the initial delivery fees via Courier.
• Refunds will be processed within 72 hours from the date of receipt which includes a 48-hour period for technical assessment.
• All refunds are via an EFT to your nominated bank account. No refunds supplied to Credit Card or PayPal accounts.

INVOICING

 If no invoice received after providing proof of offline payment, Invoice be provided upon email request. Online purchases receive automated invoice sent to your email address as specified. We do not support sending an automated invoice for payments made ‘offline’ via a Internet Banking transfer or Bank Deposit.